![]() ![]() Prior to shipment, we carefully inspect and wash all plants and we recommend doing the same after receiving plants from any seller as part of the new plant's hygiene standards. ![]() Once the plants reach your home, each plant is entitled to good treatment from its respective owners.Īs a precautionary and control measure we use insect repellant mites and regularly wash the leaves under running water, without pesticides. When the plants arrive at Indonesian customs, they are physically inspected by Indonesian inspectors again before being released outside the territory of the Indonesian state. All plants we ship outside of Indonesia are accompanied by a phytosanitary document stating that the plant is quarantined, disinfected and inspected for pests & diseases. The rest of the package only contains and contains paper (newspapers, Spaghnum Moss, Solasi, Styrofoam etc.). Most of our plants sit in biodegradable PLA cups (not as fast as we expected but 100x faster than plastic) and you can expect to receive your plants in shoeboxes or some weird food stuff (whatever does the job without contributing to landfill trash). We care more about the environment than we care about branding so all of our packaging is reused recycled from other packages or 100% biodegradable. If there is a significant change in the health or appearance of the plant, we will notify you prior to shipment. Like all living organisms, plants never stay the same, they can grow or drop leaves within a few days of our posting the photo. In this case we will contact you and let you know. ![]() It could be bigger, it could be smaller depending on the existing stock. PhotoĮach plant photo is a sample of the plants for sale. Please ensure that you are aware of your local regulations before ordering as we are not responsible for packages held in such cases. ![]() Also for buyers from the United States purchasing over 12 plants must have an import permit. Some European islands restrict the import of live plants and or require additional documentation which we are unable to provide. This is something that is beyond our control. If delivery takes too long, we will try to claim compensation from DHL, but we cannot guarantee that it will work.If we fail to pack properly enough, we will replace or return the item. If the plants arrive damaged or in distressing condition, we will investigate each case one by one to understand what happened.If the package is lost in transit, we will claim a refund from the DHL office and, if successful, will issue you a refund (usually up to $ 50 per package).Once we have delivered the package at the DHL office, the rest is out of our control and we cannot be held responsible for any disruption, delay and loss of goods on DHL's services, but we will do our best to claim compensation from the DHL office according to their responsibilities. If so, please send the factory back to us safely in the same packaging and we will issue a refund within 1-2 business days of receiving it. We will accept returns without question if you notify us within 14 days of receiving the plant. Please only buy now if you are willing to accept this risk as we will not be able to recover any losses resulting from delayed delivery services. We pack all the plants with care but if the parcels get stuck in transit for days, the plants will definitely not be happy and the inspectors won't return them. Distractionĭue to service overstatement and quarantine rules, the delivery service may experience disruption in the next few weeks. Sometimes due to certain conditions, we need to delay delivery for several days, in which case we will contact you and let you know. It usually takes 3-10 days for deliveries within the Americas and 5-14 days for deliveries outside America. We ship worldwide with DHL Express trackable service. Hoya Glabra (Hoya Sarawak) has solid oval-shaped leaves with leaf veins all over the leaf surface, Hoya Glabra (Hoya Sarawak) is light green leaves and white motifs on its leaf veins. ![]()
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